Refund policy
At Felmix, we stand behind the quality of our tools. We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
• Unused, uninstalled, and in its original condition.
• In its original packaging with all included parts, sockets, and accessories.
• Accompanied by the receipt, invoice, or proof of purchase.
How to Start a Return
To initiate a return, contact our support team at info@felmix.com with your order number and the reason for the return.
If your return is accepted, our support team will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Customers are responsible for paying their own return shipping costs, unless the return is due to a defect or our shipping error.
Damages and Issues
Please inspect your order upon delivery. Contact us immediately at info@felmix.com if the item is defective, damaged in transit, or if you received the incorrect item. Please provide photos or a short video of the issue so we can evaluate it and arrange an immediate replacement or full refund.
Non-Returnable Items
We do not accept returns on:
• Items showing obvious signs of heavy use, tool wear, or alteration.
• Gift cards and promotional free items.
Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a separate new order on our website.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the same condition requirements listed above.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days. Please note that banks and credit card companies may take an additional 3–5 business days to process and post the funds to your account.
If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at info@felmix.com.
Company Information:
FELMIX LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: info@felmix.com
Phone: +1 (232) 199-2949