Shipping policy
Thank you for shopping at Felmix. All orders are carefully inspected, packed, and dispatched to ensure your tools arrive in perfect condition.
Order Processing Time
All orders are processed and handed over to the carrier within 1–3 business days after payment confirmation (Monday through Friday, excluding public holidays). Orders placed over the weekend will be processed on the following business day.
Estimated Shipping Times
We work with trusted global carriers to deliver your order as swiftly as possible. Typical estimated delivery times are:
• United States: 3–7 business days
• Australia & New Zealand: 4–8 business days
• United Kingdom & Europe: 7–12 business days
• Rest of the World: 7–15 business days
Delivery Window & Potential Delays (Up to 30 Business Days)
While the majority of our orders arrive well within the estimated timeframes above, international shipments may occasionally face delays outside our direct control. Factors such as strict customs clearance procedures, severe weather events, or high-volume seasonal postal congestion (e.g., Black Friday, Christmas peak) can extend transit times.
Please allow up to 20–30 business days for international delivery in the event of unforeseen carrier delays. If your order has not arrived after 30 business days from the shipping date, please contact us immediately at info@felmix.com, and our team will open an investigation with the carrier and arrange an immediate replacement or full refund.
Tracking Your Order
Once your order has been dispatched, you will receive an automatic confirmation email containing your tracking number. Please allow 24–48 hours for the carrier system to update with initial tracking scans. You can also monitor your package status directly via our Track Your Order page.
Multiple Items in One Order
If you purchase multiple items in a single order, they may occasionally be shipped in separate parcels to ensure the quickest dispatch and safest packaging.
Customs, Duties, and Import Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), customs clearance fees, and any other governmental or carrier-imposed import charges in the destination country shall be the responsibility of the recipient.
Unless explicitly stated otherwise at checkout, orders are shipped on a duties-and-taxes-unpaid basis. The Buyer agrees to timely pay all applicable import charges required for clearance. If a shipment is returned, abandoned, or destroyed due to the customer’s refusal to pay local customs fees or accept delivery, Felmix shall not be held liable for associated shipping or handling costs.
Incorrect Shipping Address
It is the buyer's responsibility to provide complete and accurate shipping information at checkout. If you realize an error in your address, please notify us within 2 hours of placing your order at info@felmix.com. We cannot modify shipping destinations once a shipment is in transit.
Lost or Delayed Packages
If your tracking has stopped updating or your package appears significantly delayed, please reach out to our dedicated support team with your order number. We are committed to ensuring every customer receives their order smoothly.
Contact Information:
FELMIX LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: info@felmix.com
Phone: +1 (232) 199-2949